Frequently Asked Questions

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How long does the booking process take?

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What methods of payment accepted?

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What do I do if I receive a tax statement?

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Can I use more than one payment method to pay for a reservation?

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How do I edit or remove a payment method?

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Booking Questions

Can I make changes to a pending reservation request?

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How do I cancel a reservation request?

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How do I check the status of my reservation?

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How do I find my reservation?

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When am I charged for a reservation?

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Help on your reservations

What happens if my host cancels my reservation?

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What is the Resolution Center?

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What should I do if I forgot something at a place I stayed?

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Should I book if I have not heard back from the host?

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How do I share trip details with others?

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